Nvidia has produced an announcement on the RTX 4090 GPU and its nonetheless ongoing investigation into incidents of melting energy adapters.

Workforce Inexperienced notes {that a} frequent downside with the reported 12VHPWR adapters that are melting is that they weren’t plugged in correctly, and that the corporate estimates there have been some 50 instances of this worldwide.

Nvidia wrote (opens in new tab): “We’re actively investigating the studies. We’re conscious of about 50 instances globally. Our findings up to now counsel {that a} frequent challenge is that connectors aren’t totally plugged into the graphics card.

“To assist make sure the connector is safe we advocate plugging the ability dongle into the graphics card first to make sure it’s firmly and evenly plugged in, earlier than plugging the graphics card into the motherboard.”

Nvidia concludes that: “We’re investigating further methods to make sure that the connector is safe earlier than powering on the graphics card.”

Workforce Inexperienced additionally offered a few photos for instance the adapter being accurately seated, and one other the place it isn’t totally plugged in.

Evaluation: Scale of the issue

Those that have been affected by the melting adapter downside will profit from “an expedited RMA course of, whatever the cable or card used,” so alternative RTX 4090 boards shall be issued speedily to all affected customers.

That’s good to listen to, as there may be the suggestion of consumer error right here, when it comes to the adapter not being plugged in totally – however even when that’s been the case, Nvidia will change the broken graphics card in query, as Avid gamers Nexus (GN) clarified (opens in new tab). Nvidia informed GN: “Anybody who has a difficulty [with the melting adapter] shall be taken care of. We’ll expedite an RMA.”

GN additionally acquired an approximation of RTX 4090 items bought up to now (from board companions) and reckons it’s round 125,000 items, which if 50 of the graphics playing cards have turned out to have the difficulty as per Nvidia’s official determine, means 0.04% of the RTX 4090 consumer base have been affected (add your personal seasoning, however this provides you some concept that the issue is much from a widespread one).

Nonetheless, it stays a regarding state of affairs, and we’ll have an interest to see what Nvidia would possibly advise when it comes to the point out of “further methods” of securing the connector for the ability adapter.

Since we’ve began listening to in regards to the adapter not being correctly seated because the potential trigger of those melting cables, the apparent fear is that even when the factor is linked correctly to start with, if it’s beneath any type of pressure – and bent spherical to slot in a PC case towards the facet panel, for instance – there’s a hazard of it working looser ultimately, and possibly inflicting an issue.

Hopefully Nvidia could have that additional recommendation available quickly.

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Through Tom’s {Hardware} (opens in new tab)