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IT managers think they have the right tech for hybrid working – but workers disagree
An enormous proportion (78%) of IT determination makers (ITDMs) consider that their firm supplies enough tools for hybrid working, while round 20% of workers seem to contradict this view by nonetheless utilizing their very own private IT tools for his or her job.
Over 3000 folks had been surveyed by printer and digicam maker Canon, with a near-even break up between ITDMs and end-users, throughout seven EU nations, together with UK, Germany and France.
What’s extra, one other 20% stated that they battle to get IT assist once they want it at residence, and 56% of ITDMs being requested to provide this type of distant assist.
Such points for workers embrace signing digital paperwork and negotiating approval processes (42%), with 41% struggling to even entry digital and bodily paperwork that they want. This leaves 37% having to go to their office to entry and print information.
The commonest assist desk queries that IT departments obtain from workers embrace printing at residence (56%), being unable to entry information remotely (43%) and having issues sharing information with colleagues (36%).
The transition to hybrid working has proved a activity for IT departments as properly. 71% of ITDMs stated their legacy applied sciences had been less than hybrid working requirements. Because of this, sourcing new know-how has been key, however this hasn’t been straightforward – 76% stated they’ve discovered it difficult to amass tools from a number of distributors.
Which means that when issues come up with the know-how, 71% of ITDMs have to contact all of the totally different producers to resolve them, which takes time. The overwhelming majority, due to this fact (81%), consider it will be easier to have a single vendor for all their tools and doc administration wants.
Canon believes that applied sciences that enhance hybrid working circumstances are wanted greater than ever. 50% of the respondents stated their firm is or will transfer in the direction of hybrid working, with simply 33% being completely office-based. ITDMs appeared to agree on this level, with 70% anticipating a rise in IT spending to fulfill the calls for of continued hybrid working.
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