Some HP OfficeJet printers have gotten unusable after a  dodgy firmware replace earlier this month, leaving them with nothing greater than a blue display displaying a seemingly unfixable error code.

The affected gadgets belong to the OfficeJet 902x household and embody the OfficeJet Professional 9022e, OfficeJet Professional 9025e, OfficeJet Professional 9020e AiO, and OfficeJet Professional 9025e AiO (through Bleeping Pc).

Unlucky customers who’ve acquired the dodgy replace will see an error message displaying the “83C0000B” code on the display. Any customers who’re but to obtain the replace could disconnect their gadgets from the Web to forestall any computerized firmware updates from happening whereas HP works on a repair.

HP OfficeJet error code 83C0000B

A variety of disgruntled clients have taken to HP’s assist web site to complain in regards to the error which, up to now, has remained unfixed. Many customers report having owned their printers for fewer than 12 months, with one efficiently returning their in-warranty printer to the provider.

An HP assist agent posted to the thread that “you may need to carry out a semi-full reset on the printer,” nonetheless this seems to not have fastened the difficulty both.

HP didn’t instantly reply to TechRadar Professional’s request for an replace on the progress of issuing a repair; any response will probably be posted right here.

Past bricked OfficeJet printers, HP clients have been sharing emotions of being let down for years. Most lately, the corporate shared an replace about dynamic safety enabled printers that are “supposed to work solely with cartridges which have new or reused HP chips or digital circuitry,” threatening any harm brought on by non-HP cartridges to not be lined by the producer guarantee.

Extra broadly, platforms like Reddit are suffering from threads about sad HP clients complaining about malfunctioning printers, the introduction of subscription-based fashions, and limitations such because the cartridge requirement talked about above.

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