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Asus does what AMD doesn’t: honoring warranties for motherboards blown out by Ryzen 7000 chips - Mobilemall

Asus does what AMD doesn’t: honoring warranties for motherboards blown out by Ryzen 7000 chips

Asus does what AMD doesn’t: honoring warranties for motherboards blown out by Ryzen 7000 chips

In April 2023, we reported on a serious concern with AMD’s Ryzen 7000-series processors, which had been randomly burning out and typically even taking the connected motherboard with them. The problem, attributable to extreme SoC voltages working to the CPU, was affecting each the Ryzen 7000X3D and common Ryzen 7000 CPUs, although extra the previous than the latter.

Asus is providing assist to customers who put in beta variations of its motherboard BIOS software program, by extending its guarantee interval for its AM5 motherboard. In accordance with PC Gamer, the producer confirmed its guarantee contains each the XMP and EXPO reminiscence overclocking profiles.

AMD did repair the issue moderately rapidly via a well timed AGESA firmware replace for the 600-series AM5 motherboards that assist next-gen CPUs, with stated replace limiting the voltage to the chip to 1.3V. The producer additionally launched an official assertion, stating that “anybody whose CPU could have been impacted by this concern ought to contact AMD buyer assist.”

The issue is that at the moment it was unclear whether or not AMD would honor warranties for this specific concern. As we identified in a earlier article, that assertion regarding reporting to customer support may very well be for data-gathering functions as injury attributable to {hardware} overclocking is explicitly not lined in Ryzen product warranties.

TechRadar has reached out to AMD for clarification relating to this example and can replace this story with any statements given to us.

Asus is stepping as much as the plate whereas AMD is placing out 

When trying over the proof it’s clear that the AMD EXPO reminiscence profiles are the primary offender. The reminiscence overclocking setting within the motherboard BIOS is what’s resulting in the overvoltage of the chips, and it is not expressly acknowledged that the customers overclocked the chips themselves, simply the RAM, which has manufacturer-provided presets. 

Nevertheless, Asus isn’t fully faultless both. As Players Nexus famous when investigating this concern, Asus motherboards had been nonetheless working EXPO reminiscence profiles past 1.3V, which is meant to be the SoC voltage cap set by AMD. And whereas this can be a big oversight on Asus’s half, it did come clean with this defect and is compensating consumers, whereas AMD hasn’t stated by some means.

The truth that Asus is masking for an issue that’s the fault of each AMD’s personal Ryzen 7000-series chips and Asus’s motherboard is totally bonkers. No matter whether or not or not it usually covers overclocking-related incidents, that is clearly the fault of each corporations. AMD EXPO is AMD’s personal creation, in spite of everything, so it may possibly hardly blame Asus fully.

Overclocking is a quite common apply for avid gamers and tech lovers alike, to the purpose that producers will virtually at all times listing overclocked specs for his or her parts and even present instruments to overclock their {hardware}. The concept AMD didn’t make a transparent assertion of intent to rectify that concern when it actually ought to be lined beneath guarantee is a horrible enterprise apply.

Hopefully, AMD will repair this by honoring warranties for substitute CPUs, since its personal AMD EXPO expertise seems to be the foundation explanation for all these issues and consumers having to interchange such an costly chip on their very own funds is unfair.


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