An outage impacting cloud computing supplier Rackspace has now been impacting customers for over three weeks, reviews have claimed.

The November 2022 cyber incident – later confirmed as a ransomware assault – stopped most of the firm’s clients from accessing their Outlook Net App and syncing their e-mail shoppers.

Rackspace is but to make clear the precise variety of shoppers impacted by the latest assault on its Microsoft Trade e-mail internet hosting service, however it was capable of say in an SEC submitting that the quantity represented round 1% of its total income, about $30 million, and the influence was primarily felt amongst small enterprise customers. 

So, whats subsequent for the impacted clients?

Rackspace’s Chief Product Officer Josh Prewitt was clear that some progress is being made in permitting clients to entry their locked knowledge, saying that he “would count on that we have made great progress throughout the subsequent few days to 1 week”.

Nonetheless, it’s nonetheless not fully clear if customers are set to get 100% of their knowledge again, with the exec saying it might be “untimely for me to say completely each single buyer, 100 p.c”, including that there’s “an opportunity that an Trade PST file might be a corrupt file, there’s an opportunity there can be one thing flawed with a person buyer’s PST”.

Nonetheless, he was capable of say that he “strongly believes” that the overwhelming majority of shoppers get their knowledge again.

The exec additionally stated that Rackspace will ultimately share extra particulars in regards to the incident, together with the foundation trigger and the way the agency tried to treatment it. 

As well as, the corporate declined to touch upon the continuing class-action lawsuit, the place impacted clients in 18 states try to realize compensation from the corporate. 

Rackspace has already begun providing some kinds of compensation to customers impacted by the incident

The compensation included providing Microsoft 365 Trade Plan 1 licenses to affected customers freed from cost till a repair can be decided.

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